Bassett Sofa Reviews

Bassett Price, Durability, Delivery, Pros and Cons

Bassett Furniture Industries is a furniture manufacturer and retailer, headquartered in Bassett, Virginia, United States. It was founded in 1902, by the Bassett family. As one of the oldest furniture manufacturers in Virginia, Bassett has a commitment to crafting furniture that is comfortable, long-lasting, and full of American ingenuity.

As both a manufacturer and retailer, Bassett understands that custom furniture is often far too expensive for the consumer. They’ve worked hard to take the pain out of buying custom furniture and consider it a passion and a joy to create their pieces.

Bassett Pros & Cons

Pros

  • Wide range of prices
  • White glove delivery available
  • Custom options
  • Made the USA
  • In-store and online

Cons

  • Longer shipping window
  • No free shipping
  • Higher price tag
  • No warranty

How much are sofas and couches from Bassett?

Bassett Furniture offers a wide range of sofas, sectionals, loveseats, armchairs, and matching sets. They also offer a full selection of household furniture and home decor. Overall, the price for a Bassett sofa ranges from $979 to $12,999. On the lower end of the price range are smaller loveseat sofas, and on the higher end are over-sized sectionals.

What is the most popular sofa or couch from Bassett?

Custom Upholstery Great Room Sofa

  • Price: $2589
  • Dimensions: 96″W x 39″D x 38″H
  • Weight: 162 pounds
  • Colors: 100+ Design Options & 800 fabrics to choose from in-store.
Photo courtesy of Bassett

This sofa is generous in size. Its pub back makes it appear massive and its sectioned, box seat cushions give it a tailored look. The well-rounded, shaped arms and nailhead trim give it a classic, sculpted look while its wood legs and accent pillows give it the perfect finishing touch.

Features:

  • Body Fabric-Sterling
  • Arm Type-Large Panel Arm
  • Back Type-Boxed Edge Loose Back
  • Base Type-Large Tapered Leg
  • Depth-Standard
  • Welt Fabric-Topstitched
  • Accent Pillow Fabric-Woven Plaid Charcoal
  • Trim-Large Nickel Nail Head Trim
  • Finish-Brindle

How long does it take for Bassett to deliver sofas?

Bassett creates custom, made-to-order sofas. The process starts with cutting and building the frame using an interlocking body design for stability. Then they cut and sew the cover, and fully upholster the piece. Once finished at their North Carolina factory, it’s shipped and delivered on an agreed-upon date and time with the customer. In most areas of the country, build to delivery of this piece takes just 30 days. 

How long do Bassett sofas typically last?

With reasonable use and proper maintenance, high-quality sofas can last between 7 to 15 years. Considering the quality of materials and practices used by the manufacturer, it’s reasonable to expect that Bassett sofas will last 10 to 15 years with proper use and maintenance.

Bassett Policies

Bassett delivery fees are $99 for merchandise totals up to $1,500, or $199 for merchandise totals greater than $1,500. Bassett does not accept returns on custom items, however, if your item is not customized, returns are accepted within 30 days of purchase with proof of purchase.

In addition, Bassett does not advertise warranties on their items, however, they do offer Guardsman Gold furniture protection plans starting at $99.

  • Trial & Returns: 30 days, but no return for custom items
  • Financing: Not available
  • Warranty: Not available
  • Where It’s Made: USA

Real Bassett Customer Reviews

We enjoyed reviewing Bassett and think this brand is a great choice for shoppers:

  • Who are looking for furniture made in the USA.
  • Who are looking for a custom piece.
  • Who want to shop either online or in-store

Here are some real positive reviews from Bassett customers

“They were great in helping us find our perfect couch. Walked us through step by step and helping us make it match our style and feel. We are very excited for our couch to be delivered!”

“Best customer service I have experienced in a very long time!”

Here are some real negative reviews from Bassett customers

“I recently purchased a large couch through Bassett. It was very expensive and I wanted to protect my purchase. The salesperson was very helpful in designing my couch and was also very helpful in convincing me to purchase the furniture warranty, especially because we had gotten a new dog. Well, my dog got to one of the cushions. When I called about the warranty, I was suddenly told there is a no “Paws, Claws, or Jaws” coverage. This is completely opposite of what I was told, otherwise, I would have not purchased the warranty. Be very wary when dealing with the salespeople…they get you coming and going. Always read the fine print…lesson learned. Very disappointed.”

“Have bought from them several times. Every time there is a problem. Just received my sofa. It was $2400. There is not enough filler in the back pillows. They have not responded to my issue. Will never ever buy from this company again. Buyer beware.”

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