West Elm vs. Pottery Barn: Comparing Price, Quality, & Service

West Elm and Pottery Barn are both direct-to-consumer brands owned by Williams-Sonoma with a strong presence both online and via showrooms throughout the U.S. and internationally. These companies specialize in home furnishings for every area of your home including sofas, chairs, tables, bedroom furniture, storage, outdoor furniture, and decor accessories.

Price Range:$500 to $3000$500 to $3000
Product Range:West Elm offers a wide variety of sofa types and sizes as well as other types of furniture and accessories. Pottery Barn offers a wide variety of sofa types and sizes as well as other types of furniture and accessories.
Ease of Ordering & Shipping:West Elm offers front door parcel Delivery as well as truck delivery and white glove service for larger items at a flat rate. Shipping/delivery typically takes 1-2 weeks. Items can be returned within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required. However, monogrammed items and Made to Order furniture or rugs are not eligible for returns. West Elm does not advertise any warranties on their items.Pottery Barn offers front door parcel Delivery as well as truck delivery and white glove service for larger items at a flat rate. Shipping/delivery typically takes 1-2 weeks. Items can be returned within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required. However, monogrammed items and Made to Order furniture or rugs are not eligible for returns. Pottery Barn does not advertise any warranties on their items.
Quality of Service Delivery:West Elm is very similar to Pottery Barn in their policies and price points. With their white-glove delivery service, you don’t have to worry about unpacking or setting up your items. However, they don’t advertise any warranties or in-home trials and their return window is limited.Pottery Barn offers in-home delivery, white-glove service so you don’t have to worry about unpackaging or setup. While they do offer design consultations, reasonable shipping and returns, they do not advertise warranties on their items, which is a considerable drawback as their inventory is at a higher price point.

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About West Elm

West Elm, launched through parent-company Williams Sonoma in 2002, has a strong focus on selling quality, high-end furniture at reasonable prices.

Unlike some of Williams-Sonoma’s other brands, West Elm’s design inspiration is a slightly edgier, contemporary design that plays very well with young professionals. A combination of clean lines, solid colors, and modern fabrics as well as a wide range of trendy, handcrafted decor sets them apart from sister brands like Pottery Barn.

While they are a younger brand, they are already in more than 85 cities across the U.S. as well as operating in Europe, Australia, and the Middle East.

West Elm Pros

  • Shop in person or online
  • Large selection
  • White glove delivery service
  • Design Consultations
  • 30 day return policy
  • Flat rate shipping for non-parcel items

West Elm Cons

  • No free shipping
  • No advertised warranties
  • Limited return window
  • No trial period

About Pottery Barn

Pottery Barn is a widely recognized brand with an extensive catalog of items and nearly 200 showroom locations throughout the U.S. Pottery Barn represents both mid-range and upscale price points and their wide range of styles appeals to both those who prefer modern design elements as well as those searching for traditional styles. In addition, Pottery Barn, as a company, has a strong focus on using both sustainable materials and production methods. Overall, they make a considerable effort to reduce their carbon footprint by marketing organic products, recycled materials, and even reclaimed wood.

Pottery Barn Pros

  • Shop in person or online
  • Large selection
  • White glove delivery service
  • Design consultations
  • 30-day return policy
  • Flat rate shipping for non-parcel items

Pottery Barn Cons

  • No free shipping
  • No advertised warranties
  • Limited return window
  • No trial period