Crate & Barrel vs. Pottery Barn: Comparing Price, Value, Quality and Service

Crate and Barrel and Pottery Barn are both furniture brands, popular for their traditional, rustic, modern farmhouse furniture designs. Both brands have a strong presence both online and in-store throughout the U.S. and Internationally. Both offer a large variety of home furnishings for every area of your home including sofas, chairs, tables, bedroom furniture, storage, outdoor furniture, and decor accessories. 

Price Range:$1099 to $5799$500 to $3000
Product Range:Crate and Barrel offers a wide variety of sofa types and sizes as well as other types of furniture and accessories.Pottery Barn offers a wide variety of sofa types and sizes as well as other types of furniture and accessories.
Ease of Ordering & Shipping:Crate and Barrel offers standard delivery service as well in-home delivery for larger items at a rate calculated by distance.

Shipping/delivery typically takes 1-2 weeks.
Crate and Barrel offers a wide variety of colors and fabric options as well as the ability to customize items. 

Items can be returned within 30 days of receiving an order for a refund of the merchandise value minus a 25% restocking fee. An original receipt or gift receipt is required for returns. Personalized items are not eligible for return. 

Crate and Barrel does not advertise any warranties for their sofas on their website.

Crate and Barrel offers design consultations to help you plan your interior decor.
Pottery Barn offers front door parcel Delivery as well as truck delivery and white glove service for larger items at a flat rate. Shipping/delivery typically takes 1-2 weeks.

Pottery Barn offers a wide variety of colors and fabric options as well as the ability to customize items.

Items can be returned within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required. However, monogrammed items and Made to Order furniture or rugs are not eligible for returns. 

Pottery Barn does not advertise any warranties on their items. 
Pottery Barn offers free, no-strings-attached Interior Design Services in-store, over the phone, by email, or even in-home visits.
Quality of Service Delivery:Crate and Barrel offers white-glove delivery service so you don’t have to worry about unpacking or setting up your items. 

While they do offer design consultations, reasonable shipping and returns, they do not advertise warranties on their items.
Pottery Barn offers white-glove delivery service so you don’t have to worry about unpacking or setting up your items.

While they do offer design consultations, reasonable shipping and returns, they do not advertise warranties on their items.

About Crate & Barrel

Crate and Barrel Holdings, Founded by Gordon and Carole Segal in 1962, is a part of the Otto Group and sister company to furniture brand, CB2. Crate and Barrel was born after a European honeymoon inspired a passion to provide simple, yet beautiful and practical housewares to the US market. Today, Crate and Barrel offers contemporary and modern furniture, housewares and decor in more than 100 stores and franchise partners in 9 countries. 

Crate and Barrel’s lifestyle furniture brand combines high-quality products with exclusive designs and timeless style. Known for a very distinctive aesthetic and an experiential experience, Crate and Barrel provides a seamless shopping experience for customers both in-store and online. 

In addition, Crate and Barrel has made a commitment to sustainability through responsible packaging, sustainable forestry, 100% LED in their stores, and LEED Gold Certification.

Photo courtesy of Crate & Barrel

Crate & Barrel Pros

  • Shop in person or online
  • Large selection
  • White glove delivery service
  • Design Consultations
  • 30-day return policy

Crate & Barrel Cons

  • No free shipping
  • Higher price point
  • Short return window
  • Returns subject to 25% restocking fee
  • No warranty

Photo courtesy of Pottery Barn

About Pottery Barn

Pottery Barn is a widely recognized brand with an extensive catalog of items and nearly 200 showroom locations throughout the U.S. Pottery Barn represents both mid-range and upscale price points and their wide range of styles appeals to both those who prefer modern design elements as well as those searching for traditional styles. 

In addition, Pottery Barn, as a company, has a strong focus on using both sustainable materials and production methods. Overall, they make a considerable effort to reduce their carbon footprint by marketing organic products, recycled materials, and even reclaimed wood.

Pottery Barn Pros

  • Shop in person or online
  • Large selection
  • White glove delivery service
  • Design Consultations
  • 30 day return policy
  • Flat rate shipping for non-parcel items

Pottery Barn Cons

  • No free shipping
  • No advertised warranties
  • Limited return window
  • No trial period