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West Elm Reviews

West Elm Price, Durability, Delivery, Pros and Cons

West Elm is a popular furniture brand within the Williams Sonoma company. In contrast to more traditional and high-end sister brands like Pottery BarnWest Elm specializes in contemporary and mid-century inspired furniture and home decor. The brand’s target customers tend to be design enthusiasts with practical budgets but with an eye for bold color palettes and modern interior design

I personally love West Elm both because of its fun and easy in-store buying experience, but because their site is also easy to navigate. If you’re considering shopping at a store, West Elm has over 85 different locations, generally in larger cities throughout the U.S., along with locations in Europe, Australia, and the Middle East.

Shipping tends to be faster compared to competing furniture brands like Burrow and CB2. And depending on the products you’re ordering, orders can arrive within 10 business days. As far as deliveries go, West Elm provides white glove delivery services for larger furniture including sofas, coffee tables, bedroom sets, and dining sets. Delivery specialists will also assemble pieces for you upon arrival. 

In terms of durability, many design lovers gravitate to West Elm if they’ve had issues with lower-priced furniture stores like IKEA. While West Elm may have had some quality-related issues related to certain sofa models in 2017, the brand has made some pretty great strides in ensuring product quality for each piece of furniture it sells. 

West Elm Pros and Cons

Pros

  • Shop in person or online
  • Large selection
  • White glove delivery service
  • Design Consultations
  • 30-day return policy
  • Flat rate shipping for non-parcel items

Cons

  • No free shipping
  • No advertised warranties
  • Limited return window

How much are sofas/couches from West Elm?

West Elm sofas cost between $500 to $5,000. Sofas on the lower end of their price range tend to be loveseats, futons, and smaller three-seaters perfect for small spaces like apartments and home offices. However, West Elm also features larger, higher-priced sectionals and leather sofas

West Elm also features a wide variety of daybeds and chaise lounges, along with accent chairs, loungers, and ottomans among its living room furniture collections. 

Sofas range in style from chic, mid-century modern recreations to contemporary modular sofas

What is the most popular sofa/couch from West Elm?

Shelter 2-Piece Terminal Chaise Sectional

  • Price: $3,098 – $3,898
  • Sofa Dimensions: 105.5″W x 83″D x 30″H
  • Seat Height: 18”
  • Seat Depth: 24”
  • Seat Depth (chaise): 69.5”
  • Arm Height: 27.5”
  • Leg Height: 1.5”
  • Interior Seat width: 94.5″
  • Back Height: 27.5″
  • In-Stock Upholstery (ready to ship): 1 fabric option 
  • Custom Upholstery (ships within 10 weeks):  40 fabric options 
Photo Courtesy of West Elm

Like I said earlier, West Elm features a wide range of loveseats, sofas, and sectionals. Among their most popular designs is the Shelter 2-Piece Sectional

It features a large, contemporary silhouette and a low profile to showcase incredibly plush seat and back cushions. As a sectional, it also features a long chaise lounge which can be configured for either the right or left side. This sectional also features extra deep comfy seats perfect for lounging, movie nights, and staying in all weekend if you want to.

Starting above $3,000, this is definitely on the higher end of West Elm‘s price points. However, I think this one is well worth the investment, especially if you order one of the premium performance fabric upholsteries

Sectional Features 

  • Hand-built frames with hand-finished upholstery.
  • Solid oak and engineered hardwood frame with reinforced joinery.
  • All wood is kiln-dried for added durability.
  • High-gauge sinuous springs provide cushion support.
  • Seat cushions have fiber-wrapped, resilient polyurethane foam cores.
  • Back cushions are poly fiber filled.
  • Cushions are reversible with zip-off covers (chaise cushion is not reversible).
  • Sectional pieces attach via alligator clips (included).
  • Concealed support legs for a streamlined profile (removable).
  • Assembled in the USA.

How to Care for This Sectional

  • Blot spills with a clean, colorfast towel.
  • Spot clean with a damp cloth or sponge, gently blotting to remove excess water, then air dry.
  • For stains that can’t be removed, professional cleaning is advised.
  • Periodical fluffing of cushions and vacuuming crevices is recommended.
  • To prevent fading, keep fabric out of direct sunlight.

How long does it take for West Elm to deliver sofas?

In-stock West Elm sofas are generally delivered between 2 to 3 weeks after ordering. Keep in mind that made-to-order products with custom fabrics and features will take much longer to ship as these pieces are generally hand-built and crafted specifically for you once you order. Made-to-order products generally take up to 10 weeks or more to deliver. However, they’re well worth it in my opinion as you’ll spend much less on a custom sofa compared to going with a high-end designer brand or retailer

White-glove delivery costs between $150 to $500 depending on the product you’re ordering and your shipping address’ distance from one of West Elm‘s warehouses. While that seems like a high price for delivery, keep in mind that delivery specialists will assemble your furniture for you as opposed to just leaving your 

How long do West Elm sofas typically last?

West Elm doesn’t advertise any warranties, which makes it difficult to estimate how long a West Elm sofa may last. However, their sofas produced after 2017 tend to feature solid, hardwood frames and durable materials. It’s reasonable to expect a West Elm sofa to last between 5 to 8 years. 

West Elm Return and Warranty Policies

  • Trial/Returns: 30 days (fees included) for most products 
  • Financing: Financing available
  • Warranty: No advertised warranties
  • Where it’s made: Unspecified

You have up to 30 days to return most products to West Elm, with exclusions. However, Quick Ship upholstery models must be returned within 7 days to redeem a refund for the full merchandise value. You’ll need to provide the original receipt or gift receipt. 

Monogrammed items and made-to-order furniture or rugs cannot be returned. 

West Elm does not advertise or specify warranties for any of its furniture or home decor

Real West Elm Product Reviews

Across thousands of reviews on its website along with aggregators like Consumer Affairs and the Better Business Bureau, it seems like West Elm is popular with shoppers who are: 

  • Looking for trendy, stylish furniture and home decor but don’t want to spend thousands of dollars on a single piece. 
  • Willing to pay for white-glove delivery services and are comfortable with short return windows 
  • Not set on having a sofa for more than 8 to 10 years 
  • Fans of in-store shopping to test out furniture in person. 

Positive West Elm Reviews 

“Shopped around a long time for an attractive, comfortable, and reasonably priced settee that was made in America, and was thrilled to come across West Elm! Everything out there seems to either be made in China, or super expensive. My Bradford sofa is assembled and hand upholstered in the US, and you can select from many colors (I chose Cayenne and it is BEAUTIFUL). Since it is hand upholstered it took several months to receive, but actually arrived a little earlier than the promised date. It appears to be high quality, is very comfortable (fairly firm), and very stylish.”

“I found this sofa on the Apartment Therapy website sofa rating story and knew I had found the sofa of my dreams that fit in my tiny living room. I ordered it the same day and according to the site, expected a 2-4 wait time. The next morning an email from West Elm was waiting on me saying that the sofa was in stock and to choose a delivery date. I could have chosen delivery within 5 days of my order, but I chose a later date for my convenience. Through this period, I was regularly notified as the delivery date got closer of the time of day it would be delivered. The delivery driver called when he was about 30 minutes away. The two delivery guys brought in the sofa, put on the legs, took out the trash and put the sofa where I wanted it. They were in and out in less than 20 minutes. I LOVE the couch! I will order from West Elm again.”

“The reviews for this sofa, especially the ordering/delivery process overall, were so poor that we really hesitated to make this purchase. While I don’t question the validity of the other reviews, I wanted to let everyone know that our experience to date has been excellent. I placed my order online two weeks ago (after first testing the sofa in the King of Prussia store – where service was also quite good and all my questions were answered), and our sofa was delivered today.”

Negative West Elm Reviews

“I ordered 2 Angled Concrete Side Table, Gray Concrete #** for almost $1000 in March 2021. It took weeks for them to get there and when they finally did they were both cracked at the top. I decided to keep one that wasn’t as cracked but returned the other and hoped to get a replacement soon. The tables are SO incredibly heavy that I had to have them sitting on my porch to have picked up.”

“Ordered a quilt that was advertised as in stock and ready to ship one month ago. After two weeks, I called and was told it wasn’t actually ready to ship, it was back-ordered and would be delivered 8/20. It still hasn’t shipped. I was also told on the phone call that they were mailing me a $10 merchandise credit card to apologize for not notifying me of the delay which also hasn’t arrived. They keep charging my card and then refunding me every week or so still with no update on when the item will actually be delivered.”